Friday, November 12, 2004

Thanks United Airlines...

...for NOTHING!
I woke up at 4:30 a.m. this morning so that I could catch the 6:55 a.m. flight from Basel's Euroairport to Frankfurt for my connection to Chicago. Mrs. TBF and I walked up to the check-in counter at 6:07 a.m. (you have to check-in 40 minutes before your flight in Basel), and the man told me I was too late. "How could that be?", I asked. As it turns out, the Lufthansa flight from Basel to Frankfurt was changed from 6:55 a.m. to 6:25 a.m. I booked the ticket through United, and they never informed me of the time change. Fortunately, there is a later flight to Frankfurt, so I'll be able to make my flight to Chicago. I was going to have a several hour layover in Frankfurt. Instead, Mrs. TBF and I went back home, and I'll just have a shorter layover in Frankfurt. I was able to check in and get all boarding passes, so I'm all set for my trip. We bought the ticket and used miles to upgrade to business class (I refuse to fly coach that kind of diva-like?), and I didn't lose my business class seat to Chicago even though I had to be re-booked....which is good!
Of course I know that one should always confirm their flight before flying, but when you do, they just tell you that they would call you if there were any changes. So, what's the point? United didn't call me. I'm sure if I complain, they'll just tell me that Lufthansa should have notified me (my flight to Frankfurt is on Lufthansa). I guess, all's well that ends well.

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