...just tell you the price right from the get-go?  Here's an excerpt from an e-mail I received today from Swiss:
Dear Mr. [TBF]:
Early birds take note:  With Swiss Summer Savers you can travel very cheaply to many intercontinental destinations in late summer - such as Miami from CHF 799.
They give a link that says "book ticket here".  When you click on the link, it brings you to a page that shows the price for the Miami ticket as CHF 895.  Huh? (TBF scratching his head)  Oooohhhhhh, I see...that's CHF 799 plus a CHF 95 fuel surcharge.   Then, when you go to the next page to confirm the price (huh?  I thought it was 799!), you find out that the total for the trip including airport taxes is....CHF 1,025.50!!!  I've got news for you Swiss:  CHF 1,025.50 isn't "cheap"!
Please, JUST LIST THE FULL PRICE RIGHT FROM THE START!!!  It doesn't cost CHF 799.  It costs 28.3% MORE than that - CHF 1,025.50.  Plus, the sample itinerary shows a departure and return around Labor Day weekend.  When you choose that itinerary, it says that those dates are "unavailable".  All other prices in Switzerland are shown including taxes.  I don't see why the airlines shouldn't be held to the same standard.
Thanks.  I feel much better now.
 
1 comment:
Amen!
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